|Customer Support Services||Operational|
Current Reported Incidents
Unable to access the new website and mobile app– To log into your account, you will need to establish new login credentials:
- Click on “Account Login”
- Scroll down and click on “Forgot Password”
- *Enter the email address on file on your account
- An email with a temporary password will be sent to your email address
- Use your email address and temporary password to login
- Update your Password
Requests for violations to be resolved through Professional Account Management (PAM) – SRTA contracts with Professional Account Management (PAM) to service violation payments. Although they are a collection agency, they offer services to help supplement staff as well, and we are using them as an extension of our inhouse payment team. For outstanding balances that are past due PAM is handling the payments on our behalf, but rest assured this is NOT having a negative impact on your credit. To ensure the accurate handling of your matter SRTA Customer Service Center agents will open a case and escalate the matter to PAM on your behalf.
Vehicles make &/or model defined as “Other” – Vehicle information that does not exactly match an auto manufacturer’s official vehicle names were replaced with the word, “other” in the data migration. This typically occurs when there is typo in the spelling of the make or model information, or where the model name is very new. Customers can go to mypeachpass.com, the Peach Pass GO 2.0 app, or call into Customer Service to update the information.