Website Operational
Desktop Application Operational
Mobile Application Operational
API Operational
Customer Support Services Operational

Current Reported Incidents

Automated Statements – During routine maintenance of our back-office system, our team discovered that some Peach Pass statements were not delivered through the automated process. We will be updating customer accounts for those customers whose statements were not delivered. These customers will have their Peach Pass account statements loaded into their online accounts between May 17, 2022, and May 30, 2022. During this brief time frame, you will not receive any statement notifications. Once all statements have been added, this page will be updated to let you know.

Toll Mode Feature: Non-Toll Mode Status/Workdays Option – Currently our toll mode feature has been experiencing technical issues. Within the toll mode feature, the non-toll mode status “workdays” option is not registering this selection in the system. This includes whether the selection is made digitally using the mobile app, IVR, and website, or via direct customer contact with a customer service representative. The selection must register in our system for the account to be credited, thereby preventing a toll charge. Our team is working diligently to resolve this issue quickly and we apologize for any inconvenience this has caused during your daily travel on our Express Lanes. We will update you on the progress of the resolution. In the meantime, we are conducting a thorough review to ensure that toll charges have not been erroneously assessed to customers selecting the non-toll mode status “workdays” option and we will reconcile and credit any account where a toll charge has been improperly

Requests for violations to be resolved through Professional Account Management (PAM) – SRTA contracts with Professional Account Management (PAM) to service violation payments. Although they are a collection agency, they offer services to help supplement staff as well, and we are using them as an extension of our inhouse payment team. For outstanding balances that are past due PAM is handling the payments on our behalf, but rest assured this is NOT having a negative impact on your credit. To ensure the accurate handling of your matter SRTA Customer Service Center agents will open a case and escalate the matter to PAM on your behalf.

Vehicles make &/or model defined as “Other” – Vehicle information that does not exactly match an auto manufacturer’s official vehicle names were replaced with the word, “other” in the data migration. This typically occurs when there is typo in the spelling of the make or model information, or where the model name is very new. Customers can go to, the Peach Pass GO 2.0 app, or call into Customer Service to update the information.