ACTION REQUIRED FOR EXISTING PEACH PASS PAY N GO CUSTOMERS:
Existing Peach Pass Pay n Go Customers Must Switch to a Personal Toll Peach Pass Account OR Convert to BancPass by September 25, 2020 to avoid interruptions in service.
NOTE: If you are a current Personal Toll Peach Pass Account holder, you are not required to switch to BancPass. You are a Personal Toll Peach Pass Account holder if you have registered your account using a credit or debit card.
Two Pay Options To Manage Your Account Your Way
Peach Pass gives you two unique pay options to travel the Georgia Express Lanes! Commuters can choose to set up either a regular Peach Pass account OR for customers who prefer paying cash, open a BancPass Pay n Go account.
The Peach Pass Pay n Go product offered through our partnership with BancPass provides Georgia Express Lane commuters with cash payment options. Some of the benefits of the new BancPass Pay n Go product include NO minimum balance, use of mobile app and text reminders.
What features do the BancPass Pay n Go option offer to Customers?
The BancPass Toll Sticker is a pay-as-you-go, cash reloadable toll account. Users enjoy the same convenience and discounts as traditional toll tag users with managing their accounts via the BancPass mobile app or website at www.bancpass.com. Customers can also call BancPass customer service at call us at 866.978.5061 for more information.
The BancPass Pay n Go product provides consumers with a different way to pay their tolls. Enjoy the convenience of a toll tag while managing your account, your way. You choose when and how much to reload. There’s NO minimum balance and you can use cash to replenish your account at participating retailers, through your phone/mobile app or anytime online.
To make the switch, you can purchase your BancPass Pay n Go starter kit and reload cards at any participating Kroger locations in Georgia starting in Summer 2020.
What does the regular Peach Pass account option offer to customers?
However, if you would like the added convenience of managing your account online, receiving vital message alerts, traveling thru multiple state toll lanes or changing your toll mode, you can easily convert your Pay n GO account to a Personal Toll Peach Pass account.
Simply call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277) or visit one of our retail centers (locations available on our Contact page) for personal assistance. Keep Moving thru traffic easier with Peach Pass!
Please watch the following video to see how BancPass works:
Frequently Asked Questions (FAQ’s)
What is BancPass Pay n Go?
BancPass is an approved, licensed vendor of Peach Pass. BancPass is the new Peach Pass Pay n Go vendor which provides a pay as you go, cash reloadable toll tag account for users who wish to pay for tolls using cash. The BancPass Pay n Go product will replace the existing Pay n Go products starting September 25th.
Why did SRTA switch from the previous Pay n Go product to BancPass?
The BancPass Pay n Go program offers new customer features to include:
- The BancPass Mobile app for account management
- Monthly statements via email
- Text balance reminders
How does the switch to BancPass impact existing Pay n Go customers?
Starting on September 25th, current Peach Pass Pay n Go customers will no longer be able to reload to their existing Pay n Go reload cards. To continue reloading to your Pay n Go account after September 25th, you must transition to the new BancPass Pay n Go program. Please call 866-978-5061 to transition to the BancPass Pay n Go program. Existing Pay n Go customers may also cancel their current Pay n Go account and transition to a personal Peach Pass account.
How long will my existing Pay n Go reload card work?
Your Peach Pass Pay n Go reload card will work until September 25th. Starting September 25th, all reloads to your Pay n Go account must be made through BancPass, the new approved licensed vendor of Peach Pass Pay n Go. Please call 866-978-5061 to transition to BancPass.
Why did my reload card not work when I tried to put funds on my account?
Peach Pass Pay n Go reload cards will no longer work starting September 25th. Starting September 25th, all reloads to your Pay n Go account must be made through BancPass. Please call 866-978-5061 to transition to BancPass.
Why can’t I buy a Starter Kit or reload card at CVS/Walgreens?
The Peach Pass Pay n Go program is transitioning to BancPass. During the transition to the BancPass Pay n Go program, Peach Pass Pay n Go Starter Kits may still be in CVS and Walgreens but cannot be activated or may be removed. BancPass Pay n Go Starter Kits are currently available at Kroger stores or you can visit bancpass.com to purchase one.
The Peach Pass Pay n Go is program is being transitioned to BancPass, an approved, licensed vendor of Peach Pass. Starting September 25th Peach Pass Pay n Go reload cards will no longer be sold at CVS and Walgreens and all reloads to your Pay n Go account must be made through BancPass. If you wish to continue to be a Pay n Go customer, you must first transition to the BancPass Pay n Go program. You can transition by visiting Kroger or you can call BancPass at 866-978-5061.
I purchased a Pay n Go reload card but was declined when I tried to redeem it, why?
If you have transitioned to the BancPass Pay n Go program, Peach Pass Pay n Go reload cards cannot be associated with your BancPass account; any amount of funds put on a Peach Pass Pay n Go reload card will have to be refunded. If you have the receipt for the Peach Pass Pay n Go reload card purchase please do the following:
- Send a copy or photo of the receipt to email@example.com
- Together with the email to firstname.lastname@example.org please also include:
- The serial number on the reload card
- This is the ten-digit number at the bottom right of the card
- Customer name (First/ last)
- Customer mailing address
- A phone number where SRTA can reach you
If you did not transition to the BancPass Pay n Go program please call SRTA at 1-855-724-7277.
What is the cost of the BancPass Pay n Go product? Are there fees?
The BancPass Pay n Go Starter Kit is $20 and includes:
- A Peach Pass Transponder
- A Reload Card
- Instructions to place the Peach Pass Transponder on the windshield, Terms and Conditions of the program; and
- $15 worth of tolls loaded onto the account
- There is a $5 activation fee which is included in the $20 Starter Kit cost
There is a $2.00 fee to reload the account
Where is the BancPass Starter Kit available?
Starter Kits are available at participating Kroger locations with additional retail store options expected to be added in the fall. Visit www.BancPass.com for participating retailers near you.
I’m a Pay n Go customer and have a transponder already. Do I need to buy a new Peach Pass transponder to transition to BancPass Pay n Go?
You do not need a new Peach Pass transponder to switch to the BancPass Pay n Go program. However, your current Peach Pass transponder must be associated with either a new BancPass Pay n Go reload card or by using the BancPass app. Please call 866-978-5061 to transition to BancPass.
Where does BancPass Pay n Go work?
BancPass Pay n Go works on all Express Lanes in Georgia.
What do I do if I have a violation or transaction issue, and I am a BancPass customer?
How do I reload my BancPass account?
Reloading your BancPass account has several payment options such as cash, credit or debit card. Additionally, there are multiple ways to process your transaction, including in-store at Kroger and CVS, online, by phone through BancPass customer service, or via the BancPass app. For more details please go to www.BancPass.com.
How do I check my balance?
You can view your account balance via the BancPass mobile app or by texting the word BALANCE to 866-978-5061. Text message rates may apply. BancPass service fees may also apply. You will be notified and given an option to opt-out of BancPass service fees prior to being charged. The best way to manage your account is by downloading the app.
What does the BancPass phone app do?
The BancPass phone app allows you to register new transponders, view all toll charges, and check account balances. Users can also replenish their account through the mobile app. The BancPass app also provides you with a digital reload card, doing away with the need for paper reload cards. Simply click on the Vehicles tab and reload using the barcode.