SRTA to Modify Customer Service Call Center Hours. New hours of operation will be from 5:30 am-7:00 p.m. effective Monday, March 23, 2020. Thank you!
The State Road and Tollway Authority (SRTA) is suspending Walk Up Center Services for Peach Pass and Xpress. SRTA is committed to doing its part in slowing the spread of the coronavirus while continuing to provide quality services to our customers. SRTA’s customer service center remains open to receive calls from customers.
Our Customer Service Representatives are continuing to work in accordance with the social distancing guidelines recommended by the Centers for Disease Control and Prevention and the Georgia Department of Health as some employees are stationed in our offices in staggered workspaces six feet apart while others are teleworking and taking calls from home.
We encourage customers to take advantage of our online services. Below are the self-service options available to customers to manage transactions without visiting a walk-up retail centers. These are transactions that can be handled through our online, mobile app, customer service center phoneline, and interactive voice recording system.
|Peach Pass Toll Options||Online||Mobile App||Customer Service||IVR|
|Add a Vehicle to an Existing Account||x||x||x|
|Remove a Vehicle from an Existing Account||x|
|Update a Credit Card||x||x||x||x|
|Update Vehicle Information on a Peach Pass Account||x||x||x|
|Pay a Toll Violation||x||x||x||x|
|Pay a Violation Amount (Reduced Amount after calling the CSC)||x|
|Update Account Information||x||x||x|
|Change Toll Mode||x||x||x|
|Open a New Peach Pass Account (Personal and Corporate)||x||x||x|
|Open a Toll Exempt Account||x|
|Close a Peach Pass Account||x|
|Convert a Pay- N-Go Account to Personal||x|
|Add Funds to Peach Pass Account||x||x||x||x|
|Review Account Transactions||x||x||x||x|
|Transit Options||Online||Mobile App||Customer Service||IVR|
|Add Funds to a Breeze Card (MARTA)||x|
|Buy Breeze Cards incl. Xpress Products||Available at all MARTA Breeze Vending Machines|
While we recognize that these changes may be inconvenient to some of our customers, we believe these operational decisions meet the needs of protecting the health and safety of our customers and SRTA employees and our goal of continuing to operate our services without major disruptions. Thank you for understanding!