What are toll violations?
Users of the Georgia Express Lanes are subject to all applicable traffic laws of the State of Georgia, as well as the rules and regulations of the Georgia Department of Transportation. Toll violations occur when users of the lanes do not comply with the rules governing use of the toll facilities. For each toll violation, vehicle owners are responsible for the unpaid tolls and administrative fees as defined in the SRTA customer agreement. See the customer agreement for a list of toll violations.
Examples of toll violations
- Using a Georgia Express Lane without a valid Peach Pass transponder
- Entering or exiting a Georgia Express Lane improperly by crossing the double white lines
- Using a Georgia Express Lane with an unregistered vehicle. All vehicles, even toll exempt vehicles, must be registered for a Peach Pass account with transponders placed on the windshields (motorcycle transponders can be placed on lights) before using the lanes
- Using a Georgia Express Lane when there are insufficient funds in your account
- Adjusting the toll mode listed on a Peach Pass account to reflect more than three occupants and then driving in the lanes with less than three occupants (applies to I-85 Express Lanes only)
- Accessing a Georgia Express Lane in a vehicle other than one included in your Peach Pass account
- Using a deactivated Peach Pass
Avoiding Toll Violations
Keeping your Peach Pass account information up to date will help you avoid toll violations. Toll violations can be avoided by following these steps:
- Register for a Peach Pass account
- Follow the mounting instructions for the Peach Pass once your account has been established
- Sign up for online access at www.mypeachpass.com to keep track of transactions, balances and account status
- Update your account to reflect any changes in vehicles, credit or debit cards, license plates, account holder names, addresses and contact information. Most violations occur when users do not update their accounts when getting new credit or debit cards or new license plates
- Check your account regularly at www.mypeachpass.com to confirm transactions or account status
- Pay attention to Peach Pass email alerts or written notifications regarding your account
- Call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277) with questions about violations or account issues
How does the violation system work?
When a Peach Pass is not detected by electronic readers on the Georgia Express Lanes, violation enforcement cameras take a time-stamped image of the license plate. Once the image has been taken the SRTA system cross-checks the plate number against license plates identified in your account. If no match is found, a violation is processed and sent to the vehicle owner.
How much are violation fines?
Pursuant to O.C.G.A. §32-10-64 (c)(1), there is a $25 administrative fee per violation occurrence, plus the toll that was not paid. If the toll and administrative fee is not paid, and the matter is brought before the Office of State Administrative Hearings, then the registered owner may be subject to a civil penalty of an additional $70 per violation per O.C.G.A. §32-10-64 (c)(1).
What happens if I don’t pay my toll violation?
Failure to pay the proper toll on a toll facility is a violation of O.C.G.A. § 32-10-64 (c)(1). In such event, the registered owner of the vehicle is liable to make prompt payment to the State Road and Tollway Authority (SRTA) for the proper toll and an administrative fee of $25 per violation to recover the cost of collecting the toll.
Failure to make payment of the proper toll and the administrative fee, per violation, will result in SRTA referring the matter to a collections agency and/or the Attorney General, who will move to obtain an Order against the registered owner of the vehicle from the Office of State Administrative Hearings (OSAH).
If OSAH determines that violations of O.C.G.A. § 32-10-64 (c)(1) occurred, OSAH will issue an Order again the owner who will be liable for the tolls and administrative fees as set forth above but also an additional civil penalty of up to $70 per violation.
The vehicle registration will be suspended if payment of all tolls, administrative fees and civil penalties, which can be up to $95.50 for each violation, is not received by SRTA within 30 days following the judge by OSAH.
SRTA may also report the bad debt to credit bureaus.
What is a Final Demand Notice?
If you receive a letter labeled “Final Demand,” this means that the Office of the Georgia Attorney General is going to pursue collections at the Office of State Administrative Hearings. Please contact the violations administrator listed on the Final Demand notice to handle this matter immediately.
What happens if I enter the Georgia Express Lanes by mistake?
If you do not have a Peach Pass and you enter a Georgia Express Lane, you will receive a Uniform Toll Violation. You are responsible for any associated fees and tolls.
Am I responsible for a Uniform Toll Violation if someone else is using my vehicle?
Yes, the registered owner of the vehicle is responsible for any Uniform Toll Violation issued.
If I receive a Uniform Toll Violation, and I have a Peach Pass, do I still have to pay $25 plus the cost of the toll per occurrence?
If you receive a violation notice, and you are a registered customer, more than likely, you need to update your account at www.mypeachpass.com or by calling 1-855-PCH-PASS (724-7277). Updates not completed by the due date for the violation payment will result in a $25 administrative fee for each violation as well as additional penalties as applicable.
What if I receive a Uniform Toll Violation, and the license plate in the image is not the same as the one printed on the notice?
Please call violations at 1-855-PCH-PASS (724-7277). SRTA will investigate. If the plate number was entered incorrectly, the violation will be dismissed.
What if I receive a violation for a vehicle that I sold?
Please return the payment coupon with a copy of the bill-of-sale, which should include the date that the vehicle was sold and the name and address of the buyer. You also need to remove the Peach Pass transponder from a vehicle before you transfer ownership.
What if I receive a violation on a vehicle or license plate that was stolen?
Please send a copy of the law enforcement report to the Peach Pass Customer Service Center at P.O. Box 2105, Atlanta, GA 30301-2105, and the notice will be dismissed.