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Frequently Asked Questions

I-85 Express Lanes

  • What are the I-85 Express Lanes?

    In operation 24 hours a day/7 days a week, I-85 Express Lanes are High Occupancy Toll (HOT) lanes that allow registered transit, three or more person carpools, motorcycles, emergency vehicles, and Alternative Fuel Vehicles (AFV) with the proper AFV license plate (does not include hybrid vehicles) to use the Express Lanes toll-free. Vehicles with fewer than three occupants, including solo drivers, can choose whether to use the general purpose lanes or pay for a more reliable trip in the Express Lanes. As with the HOV lanes, vehicles with 2+ axles and/or 6+ wheels are not allowed in the Express Lanes.

  • How much do the I-85 Express Lanes cost to use?

    The I-85 Express Lanes are dynamically priced and range from .01 cent to .90 cents per mile.  As demand for use of the Express Lanes increases, the toll amount rises to ensure that motorists using the Express Lanes experience more reliable trip times. Motorists can see the posted toll amount before they enter the Express Lanes, so that they are able to decide whether or not they want to use them.  Tolls on the I-85 Express Lanes are collected electronically, with no toll booths requiring drivers to slow down or stop.

  • Where are the I-85 Express Lanes?

    The I-85 Express Lanes are located in the northeast Atlanta metropolitan area.  The lanes are approximately 16 miles in length stretching from Chamblee Tucker Road, just south of I-285, to Old Peachtree Road in Gwinnett County. 

  • Where are HOT lanes being used in other parts of the country?

    In addition, to the I-85 Express Lanes, High Occupancy Toll (HOT) lanes are currently operating or being planned in a number of cities across the country. Cities with existing HOT lane projects include:

    • Denver, Colorado (I-25 Express Lanes)
    • Houston, Texas (I-10 West Katy Freeway)
    • Los Angeles County, CA (I-110 Express Lanes)
    • Miami-Fort Lauderdale, Florida (I-95 Express Lanes)
    • Minneapolis, Minnesota (I-394 and I-35W MnPASS Express Lanes)
    • Orange County, California (SR 91 Express Lanes)
    • Salt Lake City, Utah (I-15 Express Lanes)
    • San Diego, California (I-15 Express Lanes)
    • San Jose, California (I-680 Express Lanes)
    • Silicon Valley, California (SR 237 Express Lanes)
    • Seattle, Washington (SR 167 HOT Lanes)
    • Washington, DC (I-495 Express Lanes on the Capital Beltway)
    • Salt Lake City, Utah (I-15 Express Lanes Pilot)

    Additional projects are planned in Washington, DC and Maryland; Austin and Dallas, TX;, the San Francisco Bay Area and Santa Cruz, CA; Charlotte and Raleigh-Durham, NC; Portland, OR, and Fort Lauderdale, FL.

    Georgia has studied these HOT lane projects and is learning from the experience of others.  In February 2010, a group of national experts convened at the Georgia Freight Depot to share first-hand knowledge about HOT lanes.  The I-85 Express Lanes project is part of Georgia’s vision of a statewide Managed Lanes network.  This demonstration project will provide the region with experience and data to make long-term decisions about how Express Lanes can provide the Atlanta metropolitan area with a more reliable transportation option.

  • Aren’t tolls just another tax?

    No.  Unlike a tax that everyone pays, only the drivers who choose to use a toll facility will be charged a fee.  Motorists have the option to use the existing general purpose lanes toll-free, or pay to use the toll facility (e.g. I-85 Express Lanes and future tolling facilities in Georgia) if better mobility and more reliable trip times are desired.

  • Does everyone have to pay to use the I-85 Express Lanes?

    No.  Registered accounts for transit, state-registered vanpools, carpools with three or more occupants, motorcycles, emergency vehicles, and Alternative Fuel Vehicles (AFV) with the proper AFV license plate (does not include hybrid vehicles) can use the Express Lanes without paying a toll by properly selecting the corresponding toll mode.

    Vehicles that do not meet occupancy requirements (less than three occupants) can use the Express Lanes by paying a toll.  As demand for use of the Express Lanes increases, the toll rate rises to ensure free-flowing traffic and reliable trip times in the Express Lanes.  Drivers can see the cost of the trip before they enter the Express Lanes, allowing them to make an informed choice about whether or not using the lanes makes sense for them. Travel in the adjacent general purpose lanes remains toll-free for drivers at all times.

  • Do drivers stop to pay their I-85 Express Lane toll at a toll booth?

    There are no toll booths on the I-85 Express Lanes.  Tolls are collected electronically through Peach Pass, a small, thin electronic sticker that adheres to a vehicle’s windshield.  Use of this innovative technology allows drivers to maintain highway speeds instead of slowing down or stopping at a toll booth.

  • Where can you enter and exit the I-85 Express Lanes?

    Northbound on I-85:

    1. Enter the southernmost boundary of the system immediately South of Chamblee Tucker Road to immediately North of the Chamblee Tucker Road interchange (where HOV becomes HOT).
    2. Enter or Exit system immediately North of Dawson Blvd overpass to approx ½ mi South of Jimmy Carter Boulevard.
    3. Enter or Exit system immediately South of Center Way overpass to approx ½ mi South of Indian Trail / Lilburn Rd.
    4. Enter or Exit system immediately South of Beaver Ruin Blvd Interchange to immediately North of Beaver Ruin interchange. 
    5. Enter or Exit system at Boggs Road overpass.
    6. Customers can continue on the Express Lanes from I-85 North to SR 316 East, where they can then exit and merge into general purpose traffic
    7. Customers can continue on I-85 North to Old Peachtree Road where both the Express Lanes and the HOV systems end.

    Southbound on I-85:

    1. Enter the northern-most boundary of the system immediately north of Old Peachtree Road (where HOV becomes Express Lanes).
    2. Enter or Exit system south of Boggs Road overpass.
    3. Enter the northeastern-most boundary of the system from SR 316 West (where HOV becomes HOT) to I-85 South.
    4. Enter or Exit system immediately north of Beaver Ruin Blvd. interchange to immediately south of Beaver Ruin interchange.
    5. Enter or Exit system immediately north of Center Way overpass to immediately south of Center Way overpass.
    6. Enter or Exit system north of Dawson Blvd overpass.
    7. Exit system immediately south of Chamblee Tucker Road interchange where system ends and reverts back to HOV, or you can merge into general purpose traffic.
  • Can drivers from outside of Georgia use the Express Lanes?

    Yes.  Drivers from other states can use the I-85 Express Lanes.  However, they will need to register for a Peach Pass prior to using the Express Lanes.  Motorists should contact the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

    Special Note: By the end of 2014, Florida’s “Sun Pass” and North Carolina’s “Quick Pass” will also provide access to and pay tolls for the I-85 Express Lanes and any future Georgia  tolling facilities. Conversely, Georgia’s Peach Pass will be valid for toll payment in each of those states as well.

  • How much federal funding is committed to the project?

    In 2008, the U.S. Department of Transportation (USDOT) committed $110 million in federal funds toward the Atlanta Congestion Reduction Demonstration (CRD) project.  The CRD grant funded $122 million in transit investments, as well as $60 million for the conversion of approximately 16 miles of existing HOV lanes to Express Lanes on I-85 and other highway investments.  The total cost for the Express Lane tolling system, civil construction, public outreach, regional transit improvements and performance monitoring was $182 million.

  • How will the I-85 Express Lanes revenues be used?

    The toll revenue generated will be used towards operations and maintenance of the lanes.

Peach Pass

  • What is Peach Pass?

    Peach Pass is a small, thin electronic sticker, similar to the GA Cruise Card, which adheres to a vehicle’s windshield. The Peach Pass is connected to an account established with the State Road and Tollway Authority (SRTA) and automatically deducts tolls when using the electronic toll lanes of the I-85 Express Lanes and future tolling facilities in Georgia.

     

  • What is the Pay n GO! Peach Pass?

    The Pay n GO! Peach Pass is designed to make the I-85 Express Lanes accessible to users who may not have debit/credit cards or prefer to manage their Peach Pass account with cash or a debit or credit card. Much like a prepaid phone card, the Pay n GO! Peach Pass can be purchased and reloaded at participating CVS/pharmacy and Walgreens locations. Visit our store locator at www.PeachPass.com to find a participating Pay n GO! retailer near you.

  • Who needs to register for a Peach Pass?

    All I-85 Express Lane users will need to register their vehicle(s) on an active Peach Pass account, even ones that will be exempt from paying tolls.  Exempt vehicles include registered:

    • Transit vehicles
    • Carpools with three or more occupants* (see note below)
    • Motorcycles
    • Emergency vehicles
    • Alternative Fuel Vehicles (AFV) with the proper AFV license plate (does not include hybrid vehicles) 

    All motorists who want to use the I-85 Express Lanes must first open a Peach Pass account.  Go to www.PeachPass.com and click on the “Open a New Account” tab and follow the prompts.  Once the customer receives the new Peach Pass, he or she will need to mount it in or on the vehicle before using the Express Lanes.  If you already have a Peach Pass Account, you can log on to your account under “Manage My Account” and add additional vehicles. A Peach Pass will be mailed to the account holder within 7-10 business days.

    *Each vehicle in a household must be registered for a separate Peach Pass transponder, although all household transponders can be listed on one account (up to 10 transponders). Households may also choose to have multiple Peach Pass accounts.

  • How much does a Peach Pass cost?

    Peach Pass transponders associated for either a Personal Toll Account or Toll-exempt Toll Account are free.  No prepaid toll balance is required for a Toll-exempt Toll Account; a Personal Toll Account requires a prepaid toll balance (minimum of $20.00).  A Pay n GO! Peach Pass Starter Kit, which includes a Peach Pass transponder and Reload Card, can be purchased for a $2.50 retailer fee in addition to the cost of the amount of prepaid tolls (any amount between $20-$500).

  • What do I need to open a Peach Pass Account?

    To open a Personal Toll Peach Pass Account, you will need the following information:

    • Name, address and a contact phone number
    • Year, Color, Make, Model and License Plate number of vehicle(s) needing a Peach Pass
    • An initial payment of $20 to open the account (can be in the form of credit/debit card, check, money order or cash at select Customer Service Center locations)
    • A valid, active credit card or debit card for replenishment of your account

    To open a Pay n GO! Peach Pass Account, visit a participating CVS/pharmacy and Walgreens store and purchase a Starter Kit for the cost of the amount of prepaid tolls ($20 -$500) and a one-time $2.50 retailer fee.  Pay n GO! Peach Pass customers do not submit vehicle and contact information upon activation.

  • Can I open a Peach Pass account without a credit or debit card?

    Yes. The Pay n GO! Peach Pass is designed to make the I-85 Express Lanes accessible to users who may not have debit/credit cards or prefer to manage their Peach Pass account with cash or a debit or credit card. Much like a prepaid phone card, the Pay n GO! Peach Pass can be purchased and reloaded at participating CVS/pharmacy and Walgreens stores. Visit our store locator at www.PeachPass.com to find a participating Pay n GO! retailer near you.

    There are two Pay n GO! Peach Pass options:

    • Full Starter Kit: The Pay n GO! Peach Pass Starter Kit, which includes a fully activated Peach Pass transponder and Reload Card, can be purchased for the cost of the amount of prepaid tolls ($20 -$500), plus a one-time $2.50 retailer fee.
    • Reload Card: Drivers who already have a Pay n GO! or regular Peach Pass account can purchase toll credits on a reloadable card in the amount of $20-$500, plus a $1.50 convenience fee each time they add funds.
  • How do I install the Peach Pass in my vehicle?

    Your Peach Pass must be permanently installed on the inside, center of your windshield before driving on the toll road. Allow 3/4 inch from the center of the mirror and 2 inches from the top of the windshield. If you have another type of tag on your windshield, it must be at least 2 inches away from the Peach Pass. Install the Peach Pass when the windshield’s temperature is above 50ºF (10ºC). If necessary, use your heater/defroster to warm the windshield before installing the Peach Pass.
    Note: Metallized windshields require a bumper mount Peach Pass, rather than a windshield tag to ensure accurate toll readings.

  • If my vehicle’s windshield has metallic content or has a front slant, can I still use a Peach Pass?

    Yes, you can use a Peach Pass, but you will need to install it on a special bumper mount provided to you by the Peach Pass Customer Service Center.  When you receive the bumper mount, bolt it to your front bumper using the pre-drilled holes that are meant to hold a front license plate.  If your vehicle does not have pre-drilled holes, brackets may be provided by your dealership or found at an auto parts store. 

    To get a Peach Pass bumper mount, please call our Customer Service Center at 1-855-PCH-PASS (724-7277).
     

  • How do I install my bumper mount?

    The bumper mount should be bolted to your front bumper using the pre-drilled holes that are meant to hold a front license plate. If your vehicle does not have pre-drilled holes, brackets may be provided by your dealership or found at an auto parts store.

    To get a Peach Pass bumper mount, please call our Customer Service Center at 1-855-PCH-PASS (724-7277).
     

  • What is the difference between a Personal Toll Account and a Toll Exempt Account?

    Customers will need to determine if their account will be set up as a Personal Toll Account or a Toll-exempt Account. Peach Pass customers who are exempt from tolls will not be billed when using the Express Lanes. 

    Personal Toll Account.  This is an Account that is prepaid and you must maintain sufficient funds in your Account to cover tolls and other charges resulting from your use of the Peach Pass. Each time a Peach Pass is accepted as a method of payment at a toll facility or the Toll Account otherwise incurs other charges (see Customer Agreement, Attachment A, at www.peachpass.com), the applicable amount will be deducted from the prepaid balance.  Up to ten Peach Passes may be linked to any one Personal Toll Account. If you will have three or more passengers in your vehicle on the I-85 Express Lanes on any given day, you have the option to change your Peach Pass toll mode at least 15 minutes before using the Express Lanes and you will not have to pay a toll for the qualifying trip (see Customer Agreement, Section 3.2.2, for more details at www.peachpass.com).  You can open a Personal Toll Account online at www.peachpass.com.

    Toll Exempt Account.  This is an Account where each vehicle associated with this Account will not pay a toll on toll facilities because each vehicle is (a) a motorcycle, (b) an alternative fuel vehicle bearing alternative fueled license plates issued under O.C.G.A. §40-2-76, or (c) passenger vehicles occupied by three or more people. If there is any chance that you will use the Peach Pass on a toll facility with no HOV requirements (e.g., GA 400), or you will use the I-85 Express Lanes with less than three people in your vehicle then you must open a Personal or Commercial Toll Account instead of a Toll Exempt Account. In order to open a Toll Exempt Account, you must contact Peach Pass Customer Service at 1-855-PCH-PASS (724-7277).

    However, keep in mind that if you register as a “toll-exempt” customer, you will receive a violation if you do not meet the toll-exempt requirements (i.e. riding with three or more people in the vehicle) at any given point. If you know that you will need to use the I-85 Express Lanes occasionally or at any given point with less than three people in your vehicle, you should register as a “Personal Toll Account” and select the “toll-exempt” mode. You will have the option to select your duration of change for your toll mode: 4 hours, 1 day, weekdays or indefinite.

    To avoid a traffic violation, Peach Pass customers will need to make sure their account lists the proper toll mode before using the I-85 Express Lanes. A customer’s toll mode status can easily be changed online at www.peachpass.com or by calling the Peach Pass Customer Service Center at least 15 minutes prior to using the Express Lanes.

  • How can I sign up for a Personal Toll Account?

    You may open a personal toll account online at www.PeachPass.com, by phone at 1-855-PCH-PASS (724-7277) or in person at one of three Peach Pass Customer Service Centers located at:

    • State Road and Tollway Authority, 47 Trinity Ave. SW, Ground Floor, Atlanta, GA 30334; Open Monday-Friday, 8:00 am-5:00 pm 
    • Department of Driver Services, 2211 Beaver Ruin Road, Norcross, GA  30071; Open Tuesday-Friday, 7:30 am-6:30 pm and Saturday, 7:30 am-Noon. 
    • Department of Driver Services, 310 Hurricane Shoals Road, NE, Lawrenceville, GA  30046; Open Tuesday-Friday, 7:30 am-6:30 pm and Saturday, 7:30 am-Noon. 
  • How can I sign up for a Toll-Exempt Account?

    Customer service representatives can assist you in opening a toll-exempt account by phone at 1-855-PCH-PASS (724-7277) Monday-Friday, from 8:00 am-5:00 pm, or in person at one of three Peach Pass Customer Service Centers:

    • State Road and Tollway Authority, 47 Trinity Ave. SW, Ground Floor, Atlanta, GA 30334; Open Monday-Friday, 8:00 am-5:00 pm
    • Department of Driver Services, 2211 Beaver Ruin Road, Norcross, GA  30071; Open Tuesday-Friday, 7:30 am-6:30 pm and Saturday, 7:30 am-Noon.
    • Department of Driver Services, 310 Hurricane Shoals Road, NE, Lawrenceville, GA  30046; Open Tuesday-Friday, 7:30 am-6:30 pm and Saturday, 7:30 am-Noon. 
  • Can I manage my Peach Pass Account online?

    Yes. If you have a Peach Pass Account, you can manage your account online by logging into your account at www.PeachPass.com with your username and password and clicking on the green “Open/Manage Your Account” icon.  If you have not set up online account management, you can click on the same icon and begin the process. To access your account, you will need your account number and four-digit PIN or the last four digits of the primary phone number on your account. Your account number can be found on your statement or, for new customers, the inside flap of your “Welcome” packet.

    If you opened your account prior to June 27, 2011, you will need to set up online access to include a new password and username. You can enter your existing username to check availability, but it is not guaranteed. If you have questions about setting up online access, please contact the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

  • How do I change my toll mode?

    Customers who open a Personal Toll Account have the option to change their “toll mode” depending on their travel plans.

    For example, if a customer has a three-person carpool on weekdays, they can designate their toll mode to “non-toll” status for weekdays only so they are not charged a toll when using the Express Lanes for that time period. The toll mode will automatically default to “toll” on the weekends in this example. Toll mode changes must be completed at least 15 minutes before using the roadway.

    You may change your toll mode online or using the “Peach Pass GO!” mobile application, or “app” for available for iPhone©, iPad©, iPod Touch© and Android© (version 2.3 and higher) devices.

    To change your toll mode online, follow these steps:

    1. Click on the green “Open/Manage Your Account” module at the top of the PeachPass.com homepage.
    2. Log in to your account, click on the “Change Toll Mode” link in the left-hand side bar and select/highlight the vehicle in which you will be traveling.
    3. Click on “Change Toll Mode” and select the appropriate vehicle.
    4. Click on “View/Change Mode” and select the duration for your toll mode change (using military time).
    5. Verify that your information is correct and click “OK”.
    6. Click “Save”.

    To change your toll mode using the Peach Pass GO! Mobile app:
    1. Download the app at no charge from the iTunes© App Store or Google Play©.
    2. Click “OK” to confirm that you are not operating a motor vehicle while using the app.  Note: If you do not select “OK,” the app will automatically shut down.
    3. Log in to your account with same User ID and Password used for Peach Pass online account management.
    4. Select the blue “CHANGE TOLL MODE” icon beneath the top box on the home screen.
    5. Highlight the vehicle for which you plan to change occupancy status (Toll/Non-Toll) and select “Change Toll Mode.”
    6. Select the duration for your toll mode change, i.e., “4 hours,” “1 day,” “weekdays,” and “indefinite” (using military time).
    7. The beginning date and time for your toll mode change will be displayed in the account information box at the top of the home screen. 
    8. Updated occupancy status for the vehicle will be reflected in the appropriate vehicle information box on the home screen.

  • How will you know if my toll mode is changed or not?

    There is technology in the Express Lanes that alerts law enforcement if a Peach Pass customer has designated their Peach Pass sticker tag in “non-toll” mode.  If law enforcement sees less than three people in the vehicle, the vehicle will be pulled over and fined for an occupancy violation ($75 for the first offense plus court fees) just as law enforcement does on the HOV lanes. In addition, the motorists will receive a violation notice in the mail from the State Road and Tollway Authority for $25 plus the amount of the toll.

  • I have several vehicles, including a toll-exempt motorcycle, on my Peach Pass Personal Toll account. How can I make sure that my account is not charged for motorcycle trips on I-85 Express Lanes?

    Toll-exempt vehicles on your Personal Toll account (motorcycle, AFV vehicle or carpool of 3 or more), must be in “non-toll” mode when using the I-85 Express Lanes to receive a toll-free ride.  So be sure that the Peach Pass associated with your motorcycle is designated “non-toll” at least 15 minutes before accessing the lanes.

    You may change your toll mode online at www.PeachPass.com or use the “Peach Pass GO!” mobile app for iPhone©, iPad©, iPod Touch© and Android© (version 2.3 and higher) devices.  You can change your toll mode for 4 hours, 1 day, weekdays or an indefinite period of time.  Motorcycles using the I-85 Express Lanes are always toll-exempt, so we recommend you select the “indefinite” timeframe for the associated Peach Pass.  Toll mode changes must be completed at least 15 minutes before using the roadway.

  • Can I change the billing information (i.e., name, address, debit or credit card, etc.) for my Peach Pass account online?

    Yes.  If you have a Peach Pass Personal Toll Account, you can update your billing information online at www.PeachPass.com.  Click on the “Open/Manage Your Account” icon in the upper left-hand corner of the home page and log in to your account with your username and password.  Then complete the following steps:

    1. Click on the “Update Billing Info” from the left-hand side bar and select the information you need to update from the green “Account Profile” pull-down menu.
    2. Select “Edit” to change your “Personal Info,” or “Add” to update your “Billing Info” with a new debit or credit card.
    3. Verify that your information is correct then click “OK” and then “SAVE.”
  • Where do I get a Peach Pass?

    Motorists can set up Peach Pass accounts and receive their Peach Pass transponders by:

    • Visiting the project website www.peachpass.com
    • Calling the Peach Pass Customer Service Center 1-855-PCH-PASS (724-7277)
    • Opening your Peach Pass Account in person at a Peach Pass Customer Service Center

    There are three Peach Pass Customer Service Center locations, which include:

    Peach Pass Walk-up Center
    State Road and Tollway Authority
    47 Trinity Avenue, Ground Floor
    Atlanta, GA  30334

    Department of Driver Services
    2211 Beaver Ruin Road - (Closing on September 30, 2014)
    Norcross, GA  30071
    Tuesday through Saturday (see the Department of Driver Services for normal business hours)

    Department of Driver Services
    310 Hurricane Shoals, NE
    Lawrenceville, GA 30046
    (Tuesday through Saturday (see the Department of Driver Services for normal business hours)

  • Does Peach Pass have a mobile application, or “app”?

    Yes.  Now available for iPhone©, iPad©, iPod Touch© and Android© (version 2.3 and higher) devices, the “Peach Pass GO!” mobile application, or “app” allows Peach Pass account holders to change toll mode and check account balances without having to go online or call the Peach Pass Customer Service Center.

    Download the app:

    iTunes App© Store

    Android© Market

    Log in to your account using the same user id and password established for online account management. If you have not established online account access, you’ll need to do so at www.myPeachPass.com. Select “Manage My Account” then the “Set Up Online Access” tab and follow the instructions using your account number and the last four digits of the primary phone number listed for your Peach Pass account.

    Once you’ve logged in to your account, the Peach Pass GO! home page automatically displays your account balance and the last 10 transactions within a 30-day period.

    SPECIAL NOTE:

    Each time the application is opened, a simple splash screen will prompt you to press a green “OK” button agreeing that you are not operating a motor vehicle while using the app.  If you do not select “OK,” the application will automatically shut down.

  • How do I change my toll mode using the Peach Pass GO! mobile app?

    To change your toll mode using the Peach Pass GO! Mobile app:
    1. Download the app at no charge from the iTunes© App Store or Android© Market (version 2.3 and higher).
    2. Press the green “OK” prompt agreeing that you are not operating a motor vehicle while using the app.  Note: If you do not select “OK,” the app will automatically shut down.
    3. Log in to your account with same User ID and Password used for Peach Pass online account management.
    4. Select the “Toll Settings” icon on the navigation bar at the bottom of the home page.
    5. Highlight the vehicle for which you plan to change occupancy status (Toll/Non-Toll) and select “Change Toll Mode.”
    6. Select the duration for your toll mode change, i.e., “4 hours,” “1 day,” “weekdays,” and “indefinite” (using military time).
    7. Select beginning and ending date and time for your toll mode change.
    8. Updated occupancy status will be reflected on the toll settings page.

  • If I buy a new or used car, can I switch my current Peach Pass transponder from my old vehicle to my new one?

    If you have a “sticker” type transponder that adheres to your front window, you will need to request a new Peach Pass for the new vehicle.  You can, however, move a “bumper mounted” transponder to another new vehicle (s).  Just be sure to call the Peach Pass Customer Service Center at 1-855-724-7277 for personal assistance, or if you have online account access, you can order and activate your new Peach Pass online at www.peachpass.com:

    • Click on the “Manage My Account” icon and enter your username and password to log in to your account.  If you do not have online account access, select the “Manage My Account” icon and then the green “Set Up Online Access” tab at the top of the next page to do so.

    • Select “Add a Peach Pass” from the left-hand side bar and then click the orange “Add” button to order a Peach Pass for your new vehicle.

    • Enter the requested information (new vehicle’s make, model, year, and license plate number) and your new Peach Pass will be mailed to your within 7-10 business days.

    • Your Peach Pass transponder  will be activated and ready for use in the I-85 Express Lanes and future tolling facilities in Georgia when you receive it.

  • How can I order and activate a new transponder for my new vehicle?

    You can call the Peach Pass customer Service Center at 1-855-724-7277 or if you have online access, logon to www.peachpass.com and follow the steps below:

    • Click on the “Open/Manage Your Account” icon and enter your username and password to log in to your account.  If you do not have online account access, select the “Open/Manage Your Account” icon and then the green “Set Up Online Access” tab at the top of the next page to do so.

    • Select “Add a Peach Pass” from the left-hand side bar and then click the orange “Add” button to order a Peach Pass for your new vehicle.

    • Enter the requested information (new vehicle’s make, model, year, and license plate number) and your new Peach Pass will be mailed to your within 7-10 business days.

    • Your Peach Pass transponder will be activated and ready for use in the I-85 Express Lanes and future tolling facilities in Georgia when you receive it.

     

  • I have not received a permanent license plate for my new vehicle. Can I get a Peach Pass transponder for use of the I-85 Express Lanes with my temporary license plate?

    Yes, your new temporary license plate number can be used to open a Peach Pass Personal Toll account.  You also may purchase a Pay n GO! Peach Pass, which does not require any personal or vehicle information for activation.


    To open a Personal Toll Peach Pass account, you can call the Peach Pass Customer Service Center for personal assistance at 1-855-724-7277 or if you have online access, logon to www.peachpass.com and follow the steps below:
    • Click on the “Open/Manage My Account” icon and enter your username and password to log in to your account.  If you do not have online account access, select the “Open/Manage My Account” icon and then the green “Set Up Online Access” tab at the top of the next page to do so.

    • Select “Add a Peach Pass” from the left-hand side bar and then click the orange “Add” button to order a Peach Pass for your new vehicle.

    • Enter the requested information (new vehicle’s make, model, year, and temporary license plate number) and your new Peach Pass will be mailed to your within 7-10 business days.

    • Your Peach Pass transponder will be activated and ready for use in the I-85 Express Lanes and future tolling facilities in Georgia when you receive it.

    • SPECIAL NOTE: when you receive your permanent license plate, be sure to return to the “Update Vehicle Info” page and update your account to reflect that new number.

    You also can purchase a Pay n GO! Peach Pass Starter Kit, which includes a Peach Pass transponder and Reload Card, at a participating CVS/pharmacy or Walgreens retailer for the cost of the amount of prepaid tolls (any amount between $20-$500) plus an additional $2.50 retailer.  Visit our store locator at www.PeachPass.com to find a participating retailer near you.
     

  • How can I deactivate the transponder in a vehicle I just sold/traded in to ensure I will not be charged for future tolls accrued by that vehicle?

    Contact the Peach Pass Customer Service Center at 1-855-724-7277 to deactivate old Peach Pass transponders.

  • Do I need any particular software on my computer in order to access my account online?

    Yes, MyPeachPass.com requires that Java be installed on your computer.

    Is Java free to download?

    Yes, Java is free to download. Get the latest version at http://java.com

  • I received a “500 Internal Server Error” during account set up. What should I do?

    A "500 Internal Server Error" means that you may need Java. Java is free to download and you can find the latest version at http://java.com.

    What if I already have Java?

    Check here to ensure that you have the recommended version of Java installed for your operating system.

    NOTE: If you recently completed your Java software installation, you may need to restart your browser (close all browser windows and re-open) before verifying your installation.

    If you have questions about setting up on line access or continue to experience problems during account set up, please contact the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

  • Can multiple transponders be linked to one Peach Pass account?

    Yes. It is possible to link up to 10 transponders per one Peach Pass Personal Toll Account. However if you have a business and would like to receive more than ten transponders, please contact our Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

    It is not possible to link multiple transponders to an unregistered Pay n GO! Peach Pass account. However, a Pay n GO! Peach Pass account can be converted to a regular Personal Toll Peach Pass account. Once converted, multiple transponders can be linked to that account.

  • Do I need a Peach Pass in my rental vehicle in order to use a tolled facility?

    Yes. In order to access the I-85 Express Lanes in a rental vehicle, motorists would need to have a Personal Toll or Pay n GO! Peach Pass account associated with the rental vehicle prior to using the lanes.  Customers can open a Peach Pass account by calling the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277) or by visiting the following walk-up Peach Pass Customer Service Center locations:
         Peach Pass Walk-up Center
         State Road and Tollway Authority
         47 Trinity Avenue, Ground Floor
         Atlanta, GA 30334

         Department of Driver Services
         2211 Beaver Ruin Road - (Closing on September 30, 2014)
         Norcross, GA 30071
        Tuesday through Saturday (see the Department of Driver Services for normal business hours)

         Department of Driver Services
         310 Hurricane Shoals, NE
         Lawrenceville, GA 30046
         (Tuesday through Saturday (see the Department of Driver Services for normal business hours)

    Customers also can purchase a Pay n GO! Peach Pass Starter Kit, which includes a Peach Pass transponder and Reload Card, at a participating CVS/pharmacy or Walgreens store for the cost of the amount of prepaid tolls (any amount between $20-$500) plus an additional $2.50 retailer fee. Visit our store locator at www.PeachPass.com to find a participating retailer near you.

    If you have a Peach Pass or Cruise Card on an existing vehicle, please do not remove your transponder from the vehicle and place it in the rental vehicle. The Peach Pass/Cruise Card device is designed to stop working after any removal and you may receive a violation notice in the mail.

  • Will the Peach Pass work on Florida and North Carolina toll roads, and if so, can I use my Pay n GO! Peach Pass to pay tolls in Florida or North Carolina?

    Georgia’s Peach Pass will work on Florida and North Carolina toll roads by the end of 2014. However, you must convert your Pay n GO! Account to a Personal Toll Account before your Peach Pass will pay tolls in Florida and North Carolina. You can do so by calling the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

Pay n GO! Peach Pass

  • What is a Pay n GO! Peach Pass?

    The Pay n GO! Peach Pass is designed to make the I-85 Express Lanes accessible to users who may not have credit cards or wish to manage their Peach Pass account with cash. Much like a prepaid phone card, the Pay n GO! Peach Pass can be purchased and reloaded with cash at participating Walgreens and CVS/pharmacy locations.

  • How does a Pay n GO! Peach Pass work?

    A Pay n GO! Peach Pass works just like a regular Peach Pass. There are two Pay n GO! Peach Pass options:
    Full Starter Kit: The Pay n GO! Peach Pass Starter Kit, which includes a fully activated Peach Pass transponder and Reload Card, can be purchased for the cost of the amount of prepaid tolls ($20 -$500), plus a one-time $2.50 retailer fee.

    Reload Card: Drivers who already have a Pay n GO! or regular Peach Pass account can purchase toll credits on a reloadable card in the amount of $20-$500, plus a $1.50 convenience fee each time they add funds.

  • Where can I get a Pay n GO! Peach Pass?

    The Pay n GO! Peach Pass is available at participating CVS/pharmacy and Walgreens stores, where gift cards and prepaid cards are sold. To find a participating CVS/pharmacy or Walgreens near you, visit our store locator at www.PeachPass.com.

  • What if I already have a Peach Pass?

    Drivers who already have a Pay n GO! Peach Pass or Peach Pass Personal Toll Account can easily reload their account with cash, debit card or credit card at participating Walgreens and CVS locations in the amount of $20-$500. A $1.50 convenience fee will be added each time they add funds.

  • How can I get $5.00 in free trips?

    If you convert your Pay n GO! Peach Pass to a Personal Toll Account, you can receive $5.00 in free trips.

  • What do I need to convert my Pay n GO! Peach Pass to a Personal Toll Account?

    You simply need to call by 1-855-PCH-PASS (724-7277) and provide your contact information (e.g., name and address) and vehicle information (e.g., tag number, car make/model). You do not need to provide a credit or debit card.

  • What are the advantages to converting to a Peach Pass Personal Toll Account?

    With the Peach Pass Personal Toll Account, customers receive several benefits that are not available to Pay n GO! Peach Pass account holders, including:
    • $5.00 in free trips for converting from a Pay n GO! account

    • Funds that never expire

    • Online account access, allowing you to check your balance, pay fines for violations and change toll mode

    • Timely updates from the State Road and Tollway Authority (e.g., email alerts for low balances and expiring credit cards, Peach Pass e-newsletter)

    • Use of the Peach Pass to pay tolls on Florida and North Carolina toll roads (2015)

    • Use of the Peach Pass GO! mobile app to review account status and change toll mode from you smart device

    Click here to view a “Features Checklist” for the Peach Pass Personal Toll and Pay n GO! account options.

  • How much is a Pay n GO! Peach Pass?

    The Pay n GO! Peach Pass transponder is free; a small convenience fee is charged at retail stores to buy a starter kit ($2.50) or reload funds ($1.50).

  • When and how are funds deducted from my Peach Pass account?

    Your Peach Pass funds are only deducted when you ride in the I-85 Express Lanes. Funds applied to a Pay n GO! Peach Pass will expire 5 years from the date the account was established or from the date of the last reload, whichever is later.

  • Where can I check my Pay n GO! Peach Pass balance?

    Customers can check their Pay n GO! Peach Pass balance by calling 1-855-847-5071.

  • Can I use the Peach Pass GO! mobile app if I have a Pay n GO! Peach Pass?

    In order to use the Peach Pass GO! mobile app, you must convert to a Personal Toll Account and set up online account access at www.PeachPass.com. You can convert to a Personal Toll Account by calling the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

  • Can I change to toll-free mode with my Pay n GO! Peach Pass?

    No, Pay n GO! Peach Pass accounts do not allow customers to change to toll-free mode. If customers register their accounts and convert to a Peach Pass Personal Toll Account, they will be able to change to toll-free mode for a free ride when they have 3 or more occupants in the vehicle.

  • Can I link multiple Pay n GO! Peach Pass transponders to the same account?

    In order to link multiple Pay n GO! Peach Pass transponders to one account, you must convert your account to a Personal Toll Account.  You can do so by calling the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

Enforcement

  • How will toll collection be enforced on the I-85 Express Lanes?

    In order for the lanes to operate efficiently, a combination of visual monitoring by Department of Public Safety vehicles, video enforcement, invisible barriers, and other technology in the lanes will be used to ensure legal use of the I-85 Express Lanes at all times.

    Violations issued by the State Road and Tollway Authority (SRTA) are $25.00, plus the cost of the toll.  If a driver is pulled over by law enforcement for an Express Lanes violation, an additional citation may be issued (fines for a first offense start at $75, plus court fees).  Some violations include:

    • Entering or exiting the Express Lanes improperly by crossing the double white pavement striping.  Violators will be issued a $25 violation and could receive an additional citation from law enforcement if they are pulled over.
    • Using the Express Lanes without a registered Peach Pass transponder.
    • Adjusting the toll mode listed on your account to reflect more than three occupants in a vehicle (thus qualifying for toll-exempt travel) and then driving in the Express Lanes with less than three occupants. In addition to receiving a violation notice from SRTA, you will also run the risk of being pulled over by law enforcement and issued a citation.
    • Faulty Peach Pass or Cruise Card transponders that do not read correctly may also result in a violations notice being issued. In this instance, customers should contact the Peach Pass Customer Service at 1-855-PCH-PASS (724-7277) and replace the faulty transponder.

    To receive more information on Violations, see the Violations section of the FAQs or review the Customer Agreement online at www.peachpass.com.

  • If there is an accident in the vicinity of the I-85 Express Lanes, will drivers be able to use the Express Lanes to get around the accident?

    In the case of a traffic incident in or near the I-85 Express Lanes, toll rate signs also may display one of the following messages:

    • HOT3+ ONLY – Express Lane restricted to carpools of 3 or more. Sign displayed to safely divert traffic out of the Express Lane and around a blockage in the roadway up ahead.
    • OPEN TO ALL – Express Lane open to all vehicles with less than six axles at no charge, including those without a Peach Pass. Sign displayed to safely divert traffic around a blockage in one or more of the general purpose lanes.

Toll Violations

  • What are toll violations?

    Users of the I-85 Express Lanes are subject to all applicable traffic laws of the State of Georgia and the rules and regulations of the Georgia Department of Transportation. Toll violations occur when users of the Express Lanes do not comply with the rules governing use of the toll facility. For each toll violation, the owner of the vehicle will be responsible for the unpaid toll and an administrative fee as defined in the State Road and Tollway Authority customer agreement. For example, if a vehicle crossed the double white lines to enter or exit the I-85 Express Lane, this illegal maneuver constitutes a toll violation and applicable fees and fines may be imposed. See the Customer Agreement for a listing of toll violations.

  • Why did I get a Uniform Toll Violation?

    Uniform Toll Violations are generated for the following reasons:

    I-85 Express Lanes

    • Entering or exiting the I-85 Express Lane improperly by crossing the double white pavement striping.
    • Unregistered vehicles using the I-85 Express Lanes. All vehicles, even toll exempt vehicles, must register for a Peach Pass Account before using the I-85 Express Lanes.
    • Adjusting the toll mode listed on your Peach Pass account to reflect more than three occupants in a vehicle (thus qualifying for toll-free travel) and then driving in the I-85 Express Lanes with less than three occupants. In addition to receiving a violation notice from SRTA, motorists will also run the risk of being pulled over and issued a citation by law enforcement.
    • The vehicle accessed the I-85 Express Lanes with a Cruise Card or Peach Pass assigned to a different vehicle or license plate. Your Cruise Card or Peach Pass is assigned to one vehicle, and may only be used in the vehicle to which it is registered on your account. If you are using your Cruise Card or Peach Pass in another vehicle, you must contact the Peach Pass Customer Service Center to update the vehicle/license plate information to reflect the current vehicle you want to use in the lanes.
    • The Cruise Card or Peach Pass may have been deactivated. When the debit/credit card on record with your Peach Pass account is expired or invalid and your account balance is below the threshold amount and requires replenishment, we reserve the right to deactivate your Cruise Card or Peach Pass. Please see the Peach Pass Customer Agreement for account fees and thresholds at www.peachpass.com.

       

  • How does the violation’s system work?

    When a Cruise Card or Peach Pass is not detected by electronic readers on the I-85 Express Lanes, violation enforcement cameras take a time stamped image of the license plate. Once the image has been taken, our system cross-checks the plate number against our account information. If no match is achieved a violation is processed and sent to the owner of the vehicle.

  • How can I avoid toll violations?
  • How much is a fine for a violation?

    Pursuant to O.C.G.A. §32-10-64 (c)(1), there is a $25.00 administrative fee per violation occurrence, plus the toll that was not paid. If the toll and administrative fee are not paid and the matter is brought before the Office of State Administrative Hearings, then the registered owner may be subject to a civil penalty of an additional $70.00 per violation per O.C.G.A. §32-10-64 (c)(1).

  • What happens if I enter the I-85 Express Lanes by mistake?

    If you enter the I-85 Express Lanes and you do not have a Cruise Card or Peach Pass in your vehicle, you have just violated and you will receive a Uniform Toll Violation. You will be responsible for any associated fees and tolls.

  • If I received a Uniform Toll Violation and I have a Cruise Card or Peach Pass, do I still have to pay $25.00 plus the cost of the toll per occurrence?

    If you receive a violation notice and you are a registered customer, more than likely your account needs to be updated. Go online at: www.peachpass.com to update/add this vehicle to your account or call the Customer Service Center at 1-855-PCH-PASS (724-7277). Updates/additions not done by the Due Date for violation payment will result in a $25.00 Administrative Fee for each violation and additional penalties, as applicable. To resolve the violation on your account, please contact the Peach Pass Customer Service Center at 1-855-PCH-PASS.

  • I have one Cruise Card/Peach Pass transponder and two vehicles. Can I use my transponder for both vehicles?

    No. The transponder is not transferable. You can only use the Cruise Card/Peach Pass in the vehicle to which it is registered on your account. However you can have up to 10 transponders associated with one account. You can go online to www.peachpass.com and add vehicles to your account and receive additional transponder.

  • Am I responsible for a Uniform Toll Violation if someone else violates in my car?

    Yes, the registered owner of the car is responsible for any Uniform Toll Violation issued.

  • What if I receive a Uniform Toll Violation and the license plate in the image is not the same as the one printed on the notice?

    If you receive a Uniform Toll Violation that does not belong to you, please call Violations at 1-855-PCH-PASS (724-7277). We will investigate, and if the plate number was entered incorrectly, the violation will be dismissed.

  • What if I receive a violation for a vehicle that I sold?

    If the vehicle was sold before the time of the violation, you simply return the payment coupon with a copy of the bill-of-sale. The bill-of-sale should include the date the vehicle was sold and the name and address of the person to whom you sold the vehicle. In addition, you will need to take the Peach Pass device out of the vehicle before you transfer ownership.

  • What if I receive a Uniform Toll Violation on a vehicle or license plate that was stolen?

    You will need to send a copy of the police report to the Peach Pass Customer Service Center at P.O. Box 2105, Atlanta GA  30301-2105, and we will dismiss the notice.

  • How can I dispute a Uniform Toll Violation?

    All disputes must be submitted in writing and may be submitted online at www.peachpass.com or in writing to:

    State Road and Tollway Authority
    Violation Dispute
    P.O. Box 2105
    Atlanta, GA 30301-2105

    You must include:
    1. The Uniform Toll Violation number and license plate number
    2. Your name, address and telephone number
    3. A detailed explanation of the reason for your dispute

    You will be sent a written response within 14 business days of SRTA receiving the dispute.  Disputes must be done within 90 days of the initial transaction.

  • How can I pay for my Uniform Toll Violation?

    You can pay for your Uniform Toll Violation with a credit card by visiting www.peachpass.com or by phone at: 1-855-PCH-PASS (724-7277).

    You may mail your cashier’s check, check or money order to: Peach Pass Customer Service Center, State Road and Tollway Authority, P.O. Box 2105, Atlanta, GA 30301-2105.

    Motorists with a Pay n GO! Peach Pass may use a Pay n GO! Reload Card for a one-time violation payment. The card cannot be reloaded again for additional toll credits or to pay future violations. A new reload card must be purchased for future toll credits or violation payments. (See the Pay n GO! Peach Pass section above for instructions for purchasing and using this payment option.)

     

  • What is the “Final Demand” notice I received in the mail?

    If you have received a letter labeled “Final Demand,” this means that the Office of the Georgia Attorney General is going to pursue collections at the Office of State Administrative Hearings.  Please contact the Violations Administrator listed on the Final Demand notice to handle this matter immediately.

  • What happens if I don’t pay my toll violation?

    Unpaid violations are referred to a collection agency. If they remain unpaid after 90 days, the Office of the Georgia Attorney General will pursue the matter administratively at the Office of State Administrative Hearings (OSAH). The vehicle’s registration will be suspended if the amount due remains unpaid 30 days after a decision by OSAH is rendered.

    Once the violation occurs, the violator is liable for the unpaid toll and a statutory fee of $25 per violation.  When pursued through OSAH, violators would then be liable for the unpaid tolls, the statutory fees and a civil penalty of $70 (per violation).
     

Transit and Carpooling

  • What are the transit benefits of the I-85 Express Lanes project?

    Approximately $122 million (67 percent of the total project costs) has been designated for transit investments in the I-85 corridor and across the Atlanta metropolitan area. These transit investments include new and expanded park and rides, new passenger coach buses, and expanded GRTA Xpress bus services. Transit riders will also experience more reliable trip times, because the Express Lanes will be managed to provide traffic that is free-flowing.

  • What specific transit enhancements will benefit commuters in the I-85 corridor?

    The I-85 Express Lanes project builds upon highly successful express bus service that currently operates in the I-85 corridor.  The investment in transit will expedite the construction of key transit projects that were identified in the 2003 Regional Transit Action Plan (RTAP).  In addition, transit will be able to use the I-85 Express Lanes toll-free, so riders will experience a more reliable commute in the lanes.  Key transit improvements in the I-85 corridor include:

    • Thirty-six new passenger coach buses will provide services to seven Xpress bus routes in the I-85 corridor
    • Two new park-and-rides at Hamilton Mill and Cedars Road will add 1,900 new parking spaces in 2011
    • Xpress bus service was added to the Mall of Georgia in 2010
    • The I-985 and SR-20 park-and-ride will be expanded by 400 spaces to support new Xpress bus service to Midtown in 2011
  • How will the I-85 Express Lanes project benefit carpoolers, commuters and solo-drivers?

    One of the goals of this project is to promote commute alternatives. In San Diego, carpooling and transit use increased after the I-15 Express Lanes were implemented.  The free-flow of traffic in the lanes encouraged commuters to take transit or form carpools or vanpools so they could use the lanes toll-exempt or share the cost.  Commuters who choose to ride in vanpools or buses will also benefit from shorter and more reliable trip times in the Express Lane. And solo drivers will benefit from having a choice to pay for a more reliable trip time if it makes sense for them.

  • How can I find another carpooler?

    The Clean Air Campaign (www.cleanaircampaign.org) and the Georgia Department of Transportation’s “Georgia Commute Options” (www.gacommuteoptions.org) can assist you in finding carpool and vanpool partners.

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