Atlanta’s commuters rely heavily on the 6.2 mile, GA 400 Extension in North Atlanta to facilitate commutes between work and home. Completed in 1993, the GA 400 extension got its start with funding through the 1987 Federal Highway Act, which provided $98 million for a “High Technology Demonstration Project” to bring electronic toll collection (ETC) using automated vehicle identification to the area. It was the first project of its kind in the United States.

Today, about 119,000 people use the toll road every weekday. GA 400 brings convenience to motorists by offering the option of electronic toll collection. Approximately 41% percent of all vehicles traveling GA 400 can use all-electronic toll lanes or “Cruise” lanes and do not have to stop at a toll booth. Customers with a Cruise Card or a Peach Pass transponder can use the “Cruise” lanes on GA 400. The average weekday revenue collected at the toll plaza on GA 400 is approximately $55,000.00.

The toll rate for most cars is .50 cents. See the attached Toll Rates Chart for toll amounts for multiple axles.

• GA 400 Toll Rates

Users of the I-85 Express Lanes are subject to all applicable traffic laws of the State of Georgia and the rules and regulations of the Georgia Department of Transportation. Toll violations occur when users of the Express Lanes do not comply with the rules governing use of the toll facility. For each toll violation, the owner of the vehicle will be responsible for the unpaid toll and an administrative fee as defined in the State Road and Tollway Authority customer agreement. For example, if a vehicle crossed the double white lines to enter or exit the I-85 Express Lane, this illegal maneuver constitutes a toll violation and applicable fees and fines may be imposed. See the Customer Agreement for a listing of toll violations.

Uniform Toll Violations are generated for the following reasons:

GA 400 Toll Plaza

• A vehicle registered to you passed through the GA 400 Toll Plaza without a Peach Pass transponder in their vehicle.
  • You must be a Peach Pass account holder to use the “Cruise” lanes. If you do not see a green “thank you” light when passing through, you may have an old or defective transponder that needs to be replaced with a new Peach Pass transponder.  Please call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277) for a replacement Peach Pass.
  • Motorists who use the “cash” lanes must pay the proper toll. This means that if you do not pay the entire amount of the toll, you will receive a Uniform Toll Violation in the mail.
• The vehicle passed through the Toll Plaza with a Cruise Card or Peach Pass assigned to a different vehicle or license plate. Your Cruise Card or Peach Pass is assigned to one vehicle, and may only be used in the vehicle to which it is registered on your account. If you are using your Cruise Card or Peach Pass in another vehicle, you must contact the Customer Service Center to change the vehicle information to the current vehicle you want to use.
• The Cruise Card or Peach Pass may have been deactivated. When the credit card on record with the account is expired or invalid and your account balance is below the threshold amount, we reserve the right to deactivate your Cruise Card or Peach Pass. Please see the Customer Agreement for account fees and thresholds at www.peachpass.com.

I-85 Express Lanes

• Entering or exiting the I-85 Express Lane improperly by crossing the double white pavement striping.
• Unregistered vehicles using the I-85 Express Lanes. All vehicles, even toll exempt vehicles, must register for a Peach Pass Account before using the I-85 Express Lanes.
• Adjusting the toll mode listed on your Peach Pass account to reflect more than three occupants in a vehicle (thus qualifying for toll-free travel) and then driving in the I-85 Express Lanes with less than three occupants. In addition to receiving a violation notice from SRTA, motorists will also run the risk of being pulled over and issued a citation by law enforcement.

When a Cruise Card or Peach Pass is not detected by electronic readers at the GA 400 Toll Plaza or on the I-85 Express Lanes, violation enforcement cameras take a time stamped image of the license plate. Once the image has been taken, our system cross- checks the plate number against our account information. If no match is achieved a violation is processed and sent to the owner of the vehicle.

Pursuant to O.C.G.A. §32-10-64 (c)(1), there is a $25.00 administrative fee per violation occurrence, plus the toll that was not paid. If the toll and administrative fee are not paid and the matter is brought before the Office of State Administrative Hearings, then the registered owner may be subject to a civil penalty of an additional $70.00 per violation per O.C.G.A. §32-10-64 (c)(1).

Failure to pay the entire toll, regardless of the reason, is a violation of O.C.G.A. § 32-10-64. Per Georgia Law an additional $25 administrative fee is assessed per violation.  There are signs before you approach the Toll Plaza that alert motorists that there is a toll ahead. If you continue to drive through the Toll Plaza and you do not have the proper toll amount, you will receive a violation in the mail.

If you go through the all electronic toll lanes on GA 400 and the I-85 Express Lanes and you do not have a Cruise Card or Peach Pass in your vehicle, you have just violated and you will receive a Uniform Toll Violation. You will be responsible for any associated fees and tolls.

No. Toll collection attendants do not handle violations and cannot accept payment for violation notices. You may pay your violation by visiting our website at www.peachpass.com.

If you receive a violation notice and you are a registered customer, more than likely your account needs to be updated. Go online at: www.peachpass.com to update/add this vehicle to your account or call the Customer Service Center at 1-855-PCH-PASS (724-7277). Updates/additions not done by the Due Date for violation payment will result in a $25.00 Administrative Fee for each violation and additional penalties, as applicable. To resolve the violation on your account, please contact the Peach Pass Customer Service Center at 1-855-PCH-PASS.

We encourage use of the GA 400 Toll Plaza “cash” lanes for all rental vehicles.  However, if you have a Peach Pass account, you may access the Peach Pass toll facilities (I-85 Express Lanes and GA 400).  In order to use your Peach Pass Account to access any Peach Pass Toll Facility in your rental vehicle, go online to www.peachpass.com and temporarily change the account’s vehicle and license plate information to reflect that of the rental vehicle for as long as you drive it.  At the end of your rental period, be sure to change the vehicle information back to that of your regular vehicle to avoid future toll charges or violations associated with the rental vehicle.  Please do not remove your Peach Pass transponder out of your original vehicle and place it in the rental vehicle. Doing so will destroy the Peach Pass device and you may receive a Uniform Violation Notice in the mail.

No. The transponder is not transferable. You can only use the Cruise Card/Peach Pass in the vehicle to which it is registered on your account. However you can have up to 10 transponders associated with one account. You can go online to www.peachpass.com and add vehicles to your account and receive additional transponder.

Yes, the registered owner of the car is responsible for any Uniform Toll Violation issued.

If you receive a Uniform Toll Violation that does not belong to you, please call Violations at 1-855-PCH-PASS (724-7277). We will investigate, and if the plate number was entered incorrectly, the violation will be dismissed.

If the vehicle was sold before the time of the violation, you simply return the payment coupon with a copy of the bill-of-sale. The bill-of-sale should include the date the vehicle was sold and the name and address of the person to whom you sold the vehicle. In addition, you will need to take the Peach Pass device out of the vehicle before you transfer ownership.

You will need to send a copy of the police report to the Peach Pass Customer Service Center at P.O. Box 2105, Atlanta GA  30301-2105, and we will dismiss the notice.

All disputes must be submitted in writing and may be submitted online at www.peachpass.com or in writing to:

State Road and Tollway Authority
Violation Dispute
P.O. Box 2105
Atlanta, GA 30301-2105

You must include:
1. The Uniform Toll Violation number and license plate number
2. Your name, address and telephone number
3. A detailed explanation of the reason for your dispute

You will be sent a written response within 14 business days of SRTA receiving the dispute.  Disputes must be done within 90 days of the initial transaction.

You can pay for your Uniform Toll Violation with a credit card by visiting www.peachpass.com or by phone at: 1-855-PCH-PASS (724-7277).

You may mail your cashier’s check, check or money order to: Peach Pass Customer Service Center, State Road and Tollway Authority, P.O. Box 2105, Atlanta, GA 30301-2105.

If you have received a letter labeled “Final Demand,” this means that the Office of the Georgia Attorney General is going to pursue collections at the Office of State Administrative Hearings.  Please contact the Violations Administrator listed on the Final Demand notice to handle this matter immediately.

Unpaid violation notices will be referred to a collection agency.  Once your account has been referred to a collection agency, you must contact them to make payment arrangements.  Call the number on your collection letter to get more information.

In addition, the Office of the Georgia Attorney General is going to pursue collections at the Office of State Administrative Hearings you have incurred ten (10) or more unpaid toll violations and you are now eligible for legal action.  Please contact the Violations Administrator listed on the Final Demand notice to avoid having to pay an additional $70.00 per violation and suspension of your Peach Pass account and/or further legal action.

The U.S. Department of Transportation (USDOT) has committed $110 million in federal funds toward the Atlanta Congestion Reduction Demonstration (CRD) project.  The CRD grant will go towards a host of transit investments that total $122 million, as well as to pay for $60 million in highway investments including the conversion of approximately 16 miles of existing HOV lanes to Express Lanes on I-85.  The total cost for the Express Lane tolling system, civil construction, public outreach, regional transit improvements, and performance monitoring is $182 million.

No.  The tolling operations for the Express Lanes will be operated by State Road and Tollway Authority (SRTA), the same entity that operates the tolls on Georgia 400.  Equipment and services needed to implement the program are being procured by SRTA and GDOT using the traditional state contracting process.

The funds generated will be used to defray the costs of construction, operations and maintenance of the lanes.  The primary goal of the I-85 Express Lanes is to better manage congestion.  In the short term, it is not expected that the project will generate significant excess revenues.  Long term revenue allocation is being studied and a decision about future excess revenues will be made after the study is complete.

Approximately $122 million (67 percent of the total project costs) has been designated for transit investments in the I-85 corridor and across the Atlanta metropolitan area. These transit investments include new and expanded park and rides, new passenger coach buses, and expanded GRTA Xpress bus services. Transit riders will also experience more reliable trip times, because the Express Lanes will be managed to provide traffic that is free-flowing.

The I-85 Express Lanes project builds upon highly successful express bus service that currently operates in the I-85 corridor.  The investment in transit will expedite the construction of key transit projects that were identified in the 2003 Regional Transit Action Plan (RTAP).  In addition, transit will be able to use the I-85 Express Lanes toll-free, so riders will experience a more reliable commute in the lanes.  Key transit improvements in the I-85 corridor include:

• Thirty-six new passenger coach buses will provide services to seven Xpress bus routes in the I-85 corridor
• Two new park-and-rides at Hamilton Mill and Cedars Road will add 1,900 new parking spaces in 2011
• Xpress bus service was added to the Mall of Georgia in 2010
• The I-985 and SR-20 park-and-ride will be expanded by 400 spaces to support new Xpress bus service to Midtown in 2011

The expansion of transit in the I-85 corridor is a major component of this project.  While new and expanded forms of public transit and non-tolled roadways are options, the population in the Atlanta region is growing faster than the time it takes to complete expensive, long-term projects.  This project includes investments in travel options that will have a more immediate impact on commuters.

One of the goals of this project is to promote commute alternatives. In San Diego, carpooling and transit use increased after the I-15 Express Lanes were implemented.  The free-flow of traffic in the lanes encouraged commuters to take transit or form carpools or vanpools so they could use the lanes toll-exempt or share the cost.  Commuters who choose to ride in vanpools or buses will also benefit from shorter and more reliable trip times in the Express Lane. And solo drivers will benefit from having a choice to pay for a more reliable trip time if it makes sense for them.

Currently a key project partner is the Clean Air Campaign. You can work directly with the Clean Air Campaign to find another carpooler to form a three person carpool. Visit their website at www.cleanaircampaign.com.

By 2015, the existing HOV lanes, which allow vehicles with two or more occupants to use the lane, will not offer reliable trip times due to increasing traffic congestion.  In order to maintain operational efficiency and ensure reliable trip times, the availability of federal funding for the program is contingent upon the Express Lanes being used by buses and passenger vehicles that have at least three occupants.  Vehicles with less than three occupants may use the Express Lanes if they choose to pay a toll.  While two-person carpoolers must pay a toll to use the Express Lanes, they will benefit from a more reliable trip compared to existing conditions.  In addition, two-person carpoolers can reduce their cost by splitting the toll with the other passenger in the vehicle.  The State Transportation Board passed a resolution in March 2009 to change HOV occupancy requirements from two passengers to three passengers.  This change was made to ensure optimal use of the lane and to ensure the I-85 Express Lanes project would be eligible for federal funding.

In order for the lanes to operate efficiently, a combination of visual monitoring by Department of Public Safety vehicles, video enforcement, invisible barriers, and other technology in the lanes will be used to ensure legal use of the I-85 Express Lanes at all times.

Violations issued by the State Road and Tollway Authority (SRTA) are $25.00, plus the cost of the toll.  If a driver is pulled over by law enforcement for an Express Lanes violation, an additional citation may be issued (fines for a first offense start at $75, plus court fees).  Some violations include:

• Entering or exiting the Express Lanes improperly by crossing the double white pavement striping.  Violators will be issued a $25 violation and could receive an additional citation from law enforcement if they are pulled over.
• Using the Express Lanes without a registered Peach Pass transponder.
• Adjusting the toll mode listed on your account to reflect more than three occupants in a vehicle (thus qualifying for toll-exempt travel) and then driving in the Express Lanes with less than three occupants. In addition to receiving a violation notice from SRTA, you will also run the risk of being pulled over by law enforcement and issued a citation.
• Faulty Peach Pass or Cruise Card transponders that do not read correctly may also result in a violations notice being issued. In this instance, customers should contact the Peach Pass Customer Service at 1-855-PCH-PASS (724-7277) and replace the faulty transponder.

To receive more information on Violations, see the Violations section of the FAQs or review the Customer Agreement online at www.peachpass.com.

• If you use the “Cruise” Lanes (electronic toll lanes) on GA 400 without a Peach Pass or Cruise Card mounted in or on your vehicle, the registered owner of that vehicle will receive a toll violation’s notice in the mail.
• If you do not pay the toll when using the cash lanes on GA 400, the registered vehicle owner will receive a toll violation’s notice in the mail.

See the Violations Section for more details on violations for the I-85 Express Lanes and GA 400.

Maintaining the highest levels of safety in the Express Lanes is the highest priority. To foster safe travel in the I-85 corridor, SRTA will take the necessary steps to ensure safety of motorists in conjunction with the Georgia Department of Transportation and law enforcement.

A comprehensive public outreach and education program is underway and ongoing.  As part of the environmental approval process, approximately 600 people attended and had the opportunity to provide feedback at eight public information open houses and a public hearing in 2009.  Participant feedback included comments regarding equity and toll lane enforcement, the effects of revised occupancy requirements on two-person carpoolers, and an interest in the technology the project will bring to the region.

In addition, six focus groups were conducted with single-occupant drivers and carpoolers, and a survey was completed by over 700 carpoolers in the I-85 region.  One-on-one briefings with stakeholders, legislators and the media have also taken place—and a project website for the public has been established at www.peachpass.com. Additional project information about the project can be found at www.dot.state.ga.us/travelingingeorgia/expresslanes/I85expresslanes/Pages/default.aspx. Overall, as more and more people learn about how the I-85 Express Lanes will help address congestion, reactions become more positive.

An aggressive marketing campaign for the Peach Pass is currently underway. A comprehensive media buy plan is also in process t include print, radio, web, TV, outdoor and community outreach. Continue to visit the Peach Pass website for updates or check out our Facebook page or follow us on Twitter.

The I-85 Express Lanes project is a state partnership initiative led by Georgia Department of Transportation (GDOT), State Road and Tollway Authority (SRTA) and the Georgia Regional Transportation Authority (GRTA).  This effort is also supported by the following partners:

• US Department of Transportation (USDOT)
• Federal Transit Administration  (FTA)
• Federal Highway Administration (FHWA)
• Office of Governor Nathan Deal
• Atlanta Regional Commission (ARC)
• Georgia Department of Public Safety
• Metropolitan Atlanta Rapid Transit Authority (MARTA)
• Gwinnett County Government
• Clean Air Campaign
• Georgia Institute of Technology (Georgia Tech)

For Peach Pass and Tolling Questions:
Malika Reed Wilkins
Director of Marketing and Communications
State Road and Tollway Authority
(404) 893-6103 * mwilkins@georgiatolls.com

For Questions on Managed Lanes, I-85 Construction and Lane Closures:
Karlene Barron
Director of Communications
Georgia Department of Communications
(404) 631-1824 * kbarron@dot.ga.gov

For Questions on GRTA Xpress Bus Service or Park-and-Ride Construction Activities:
William Mecke
Deputy Director of Communications
Georgia Regional Transportation Authority
(404-463-3011) * wmecke@grta.org

The I-85 Express Lanes are High Occupancy Toll (HOT) lanes that allow registered transit, three or more person carpools, motorcycles, emergency vehicles, and Alternative Fuel Vehicles (AFV) with the proper AFV license plate (does not include hybrid vehicles) to use the Express Lanes toll-free. Vehicles with fewer than three occupants, including solo drivers, will be able to choose whether to use the general purpose lanes or pay for a more reliable trip in the Express Lanes. Vehicles with 2+ axles and/or 6+ wheels will not be allowed in the Express Lanes, as is the case today in the HOV lanes. Based on the number of vehicles using the Express Lanes, tolls will vary to keep the lanes free-flowing, even during the height of rush hour.

The price to use the I-85 Express Lanes will range from 10 cents to 90 cents per mile and is continuously adjusted to keep traffic moving.  As demand for use of the Express Lanes increases, the toll amount will rise to ensure the optimal number of cars can continue moving through the lanes.  Motorists will see the posted toll amount before they enter the Express Lanes and will be able to decide whether or not they want to use them.  Tolls on the I-85 Express Lanes will be collected electronically, meaning no toll booths and drivers will not have to slow down or stop. This will allow traffic in the Express Lanes to maintain highway speeds.

Construction is currently taking place to convert the existing High Occupancy Vehicle (HOV) lanes to Express Lanes. The construction zone includes portions of approximately 16 miles of I-85. Construction of the Express Lanes includes the installation of tolling technology, guard rails, signs and sign structures. In order to limit disruptions on I-85, lane closures will mostly occur overnight with some lane closures occurring in both the northbound and southbound directions. The Express Lanes are scheduled to open on October 1, 2011. Please visit the GDOT website for more information on I-85 construction activities (http://www.dot.state.ga.us/travelingingeorgia/expresslanes/I85expresslanes/Pages/default.aspx).

The I-85 Express Lanes are located in the northeast Atlanta metropolitan area.  The lanes are approximately 16 miles in length stretching from Chamblee Tucker Road, just south of I-285, to Old Peachtree Road in Gwinnett County.  Some of the transit investments funded as part of the project are targeted to the I-85 corridor, while additional transit enhancements will benefit other parts of the Atlanta region.

High Occupancy Toll (HOT) lanes are currently operating or being planned in a number of cities across the country.  Cities with existing HOT lane projects include:

• Denver, Colorado (I-25 Express Lanes)
• Houston, Texas (I-10 West Katy Freeway)
• Miami-Fort Lauderdale, Florida (I-95 Express Lanes)
• Minneapolis, Minnesota (I-394 and I-35W MnPASS Express Lanes)
• Orange County, California (SR 91 Express Lanes)
• Salt Lake City, Utah (I-15 Express Lanes)
• San Diego, California (I-15 Express Lanes)
• San Jose, California (I-680 Express Lanes)
• Seattle, Washington (SR 167 HOT Lanes)

Additional projects are planned on the Capital Beltway (Washington, DC and Northern Virginia), Maryland, Austin, Dallas, the San Francisco Bay Area, Raleigh-Durham and Portland.

Georgia has studied these HOT lane projects and is learning from the experience of others.  In February 2010, a group of national experts convened at the Georgia Freight Depot to share first-hand knowledge about HOT lanes.  The I-85 Express Lanes project is part of Georgia’s vision of a statewide Managed Lanes network.  This demonstration project will provide the region with experience and data to make long-term decisions about how Express Lanes can provide the Atlanta metropolitan area with a more reliable transportation option.

No.  Unlike a tax that everyone pays, only the drivers who choose to use a toll facility will be charged a fee.  Motorists have the option to use the existing general purpose lanes toll-free, or pay to use the toll facility (e.g. I-85 Express Lanes or GA 400) if better mobility and more reliable trip times are desired.

No.  Registered accounts for transit, carpools with three or more occupants, motorcycles, emergency vehicles, and Alternative Fuel Vehicles (AFV) with the proper AFV license plate (does not include hybrid vehicles) will be able to use the Express Lanes without paying a toll by properly selecting the corresponding toll mode.

Vehicles that do not meet occupancy requirements (less than three occupants) will be able to use the Express Lanes by paying a toll. The toll rate will be adjusted up and down to ensure free-flowing traffic and reliable trip times in the Express Lanes.  Drivers will be informed of the cost before they enter the Express Lanes, allowing them to make an informed choice about whether or not using the lanes makes sense for them. Travel in the adjacent general purpose lanes will remain toll-free for drivers at all times.

There are no toll booths on the I-85 Express Lanes.  Tolls are collected electronically through Peach Pass, a small, thin electronic sticker (similar to the GA Cruise Card) that adheres to a vehicle’s windshield.  Use of this innovative technology allows drivers to maintain highway speeds instead of slowing down or stopping at a toll booth.

The I-85 Express Lanes will be open to traffic 24 hours a day, seven days per week.

Northbound on I-85:

1. Enter the southernmost boundary of the system immediately South of Chamblee Tucker Road to immediately North of the Chamblee Tucker Road interchange (where HOV becomes HOT).
2. Enter or Exit system immediately North of Dawson Blvd overpass to approx ½ mi South of Jimmy Carter Boulevard.
3. Enter or Exit system immediately South of Center Way overpass to approx ½ mi South of Indian Trail / Lilburn Rd.
4. Enter or Exit system immediately South of Beaver Ruin Blvd Interchange to immediately North of Beaver Ruin interchange. 
5. Enter or Exit system at Boggs Road overpass.
6. Customers can continue on the Express Lanes from I-85 North to SR 316 East, where they can then exit and merge into general purpose traffic
7. Customers can continue on I-85 North to Old Peachtree Road where both the Express Lanes and the HOV systems end.

Southbound on I-85:

1. Enter the northern-most boundary of the system immediately north of Old Peachtree Road (where HOV becomes Express Lanes).
2. Enter the northeastern-most boundary of the system from SR 316 West (where HOV becomes HOT) to I-85 South.
3. Enter or Exit system immediately north of Beaver Ruin Blvd. interchange to immediately south of Beaver Ruin interchange.
4. Enter or Exit system immediately north of Center Way overpass to immediately south of Center Way overpass.
5. Enter or Exit system north of Dawson Blvd overpass.
6. Exit system immediately south of Chamblee Tucker Road interchange where system ends and reverts back to HOV, or you can merge into general purpose traffic.

Research from other existing HOT lane projects across the country has shown that drivers from all income levels use them. Drivers tend to decide whether or not to use HOT lanes based more on their individual needs and traffic conditions rather than their income level. For example, using a HOT lane may make sense to a parent who is in a hurry to pick up their children from daycare or if they are late for an appointment.

Yes.  Drivers from other states can use the I-85 Express Lanes.  However, they will need to register for a Peach Pass prior to using the Express Lanes.  Motorists should contact the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

Performance monitoring will be conducted to help determine the success of the project.  In fact, a thorough evaluation of the project is a federal funding requirement.  Key performance indicators include speed, the number of vehicles and people using the Express Lanes, the number of traffic incidents in the Express Lanes, transit ridership in the corridor, and toll violations.

Peach Pass is a small, thin electronic sticker, similar to the GA Cruise Card, which adheres to a vehicle’s windshield.  The Peach Pass is connected to an account established with the State Road and Tollway Authority (SRTA) and automatically deducts tolls when used on the I-85 Express Lanes or GA 400.  It is a safe, secure, and convenient option that eliminates the need to stop at a toll booth.  The Peach Pass will be available to motorists in summer 2011.

All I-85 Express Lane users will need to register their vehicle(s), even ones that will be exempt from paying tolls. Exempt vehicles include registered:

• Transit vehicles
• Carpools with three or more occupants* (see note below)
• Motorcycles
• Emergency vehicles
• Alternative Fuel Vehicles (AFV) with the proper AFV license plate (does not include hybrid vehicles) 

All I-85 Express Lane users will need to visit this website and click on the “Open a Peach Pass Account” tab to register their vehicle(s). If you already have a Peach Pass Account, you can log on to your account under Manage My Account and add additional vehicles. A Peach Pass will be mailed to the Account holder within five to ten business days.

*Each vehicle in a household must be registered for a separate Peach Pass transponder, although all household transponders can be listed on one account (up to 10 transponders). Households may also choose to have multiple Peach Pass accounts.

Your Peach Pass must be permanently installed on the inside, center of your windshield before driving on the toll road. Allow 3/4 inch from the center of the mirror and 2 inches from the top of the windshield. If you have another type of tag on your windshield, it must be at least 2 inches away from the Peach Pass. Install the Peach Pass when the windshield’s temperature is above 50ºF (10ºC). If necessary, use your heater/defroster to warm the windshield before installing the Peach Pass.
Note: Metallized windshields require a bumper mount Peach Pass, rather than a windshield tag to ensure accurate toll readings.

Yes, you can use a Peach Pass, but you will need to install it on a special bumper mount provided to you by the Peach Pass Customer Service Center.  When you receive the bumper mount, bolt it to your front bumper using the pre-drilled holes that are meant to hold a front license plate.  If your vehicle does not have pre-drilled holes, brackets may be provided by your dealership or found at an auto parts store. 

To get a Peach Pass bumper mount, please call our Customer Service Center at 1-855-PCH-PASS (724-7277).
 

The bumper mount should be bolted to your front bumper using the pre-drilled holes that are meant to hold a front license plate. If your vehicle does not have pre-drilled holes, brackets may be provided by your dealership or found at an auto parts store.

To get a Peach Pass bumper mount, please call our Customer Service Center at 1-855-PCH-PASS (724-7277).
 

Customers will need to determine if their account will be set up as a Personal Toll Account or a Toll-exempt Account. Peach Pass customers who are exempt from tolls will not be billed when using the Express Lanes. 

Personal Toll Account.  This is an Account that is prepaid and you must maintain sufficient funds in your Account to cover tolls and other charges resulting from your use of the Peach Pass. Each time a Peach Pass is accepted as a method of payment at a toll facility or the Toll Account otherwise incurs other charges (see Customer Agreement, Attachment A, at www.peachpass.com), the applicable amount will be deducted from the prepaid balance.  Up to ten Peach Passes may be linked to any one Personal Toll Account. If you will have three or more passengers in your vehicle on the I-85 Express Lanes on any given day, you have the option to change your Peach Pass toll mode at least 15 minutes before using the Express Lanes and you will not have to pay a toll for the qualifying trip (see Customer Agreement, Section 3.2.2, for more details at www.peachpass.com).  You can open a Personal Toll Account online at www.peachpass.com.

Toll Exempt Account.  This is an Account where each vehicle associated with this Account will not pay a toll on toll facilities because each vehicle is (a) a motorcycle, (b) an alternative fuel vehicle bearing alternative fueled license plates issued under O.C.G.A. §40-2-76, or (c) passenger vehicles occupied by three or more people. If there is any chance that you will use the Peach Pass on a toll facility with no HOV requirements (e.g., GA 400), or you will use the I-85 Express Lanes with less than three people in your vehicle then you must open a Personal or Commercial Toll Account instead of a Toll Exempt Account. In order to open a Toll Exempt Account, you must contact Peach Pass Customer Service at 1-855-PCH-PASS (724-7277).

However, keep in mind that if you register as a “toll-exempt” customer, you will receive a violation if you do not meet the toll-exempt requirements (i.e. riding with three or more people in the vehicle) at any given point. If you know that you will need to use the I-85 Express Lanes occasionally or at any given point with less than three people in your vehicle, you should register as a “Personal Toll Account” and select the “toll-exempt” mode. You will have the option to select your duration of change for your toll mode: 4 hours, 1 day, weekdays or indefinite.

To avoid a traffic violation, Peach Pass customers will need to make sure their account lists the proper toll mode before using the I-85 Express Lanes. A customer’s toll mode status can easily be changed online at www.peachpass.com or by calling the Peach Pass Customer Service Center at least 15 minutes prior to using the Express Lanes.

You may open a personal toll account online at www.PeachPass.com, by phone at 1-855-PCH-PASS (724-7277) or in person at one of three Peach Pass Customer Service Centers located at:

• State Road and Tollway Authority, 47 Trinity Ave. SW, Ground Floor, Atlanta, GA 30334; Open Monday-Friday, 8:00 am-5:00 pm 
• Department of Driver Services, 2211 Beaver Ruin Road, Norcross, GA  30071; Open Tuesday-Friday, 7:30 am-6:30 pm and Saturday, 7:30 am-Noon. 
• Department of Driver Services, 310 Hurricane Shoals Road, NE, Lawrenceville, GA  30046; Open Tuesday-Friday, 7:30 am-6:30 pm and Saturday, 7:30 am-Noon. 

Customer service representatives can assist you in opening a toll-exempt account by phone at 1-855-PCH-PASS (724-7277) Monday-Friday, from 8:00 am-5:00 pm, or in person at one of three Peach Pass Customer Service Centers:

• State Road and Tollway Authority, 47 Trinity Ave. SW, Ground Floor, Atlanta, GA 30334; Open Monday-Friday, 8:00 am-5:00 pm
• Department of Driver Services, 2211 Beaver Ruin Road, Norcross, GA  30071; Open Tuesday-Friday, 7:30 am-6:30 pm and Saturday, 7:30 am-Noon.
• Department of Driver Services, 310 Hurricane Shoals Road, NE, Lawrenceville, GA  30046; Open Tuesday-Friday, 7:30 am-6:30 pm and Saturday, 7:30 am-Noon. 

Customers who open a Personal Toll Account have the option to change their “toll mode” depending on their travel plans.

For example, if a customer has a three-person carpool on weekdays, they can designate their toll mode to “non-toll” status for weekdays only so they are not charged a toll when using the Express Lanes for that time period. The toll mode will automatically default to “toll” on the weekends in this example. Toll mode changes must be completed at least 15 minutes before using the roadway.

You may change your toll mode online or using the “Peach Pass GO!” mobile application, or “app” for available for iPhone©, iPad© and Android© (version 2.3 and higher) devices.

To change your toll mode online, follow these steps:
1. Click on the “Manage My Account” module at the top of the PeachPass.com homepage.
2. Log in to your account and click on the “Account Maintenance” tab from your account home page.
3. Then click on “Change Toll Mode” and select the appropriate vehicle.
4. Then click on “View/Change Mode” and select the duration for your toll mode change (using military time).
5. Verify your information and click “OK”.
6. Click “Save”.

To change your toll mode using the Peach Pass GO! Mobile app:
9. Download the app at no charge from the iTunes© App Store or Android© Market.
10. “Agree” that you are not operating a motor vehicle while using the app.  Note: If you do not select “I Agree,” the app will automatically shut down.
11. Log in to your account with same User ID and Password used for Peach Pass online account management.
12. Select the “Toll Settings” icon on the navigation bar at the bottom of the home page.
13. Highlight the vehicle for which you plan to change occupancy status (Toll/Non-Toll) and select “Change Toll Mode.”
14. Select the duration for your toll mode change, i.e., “4 hours,” “1 day,” “weekdays,” and “indefinite” (using military time).
15. Select beginning and ending date and time for your toll mode change.
16. Updated occupancy status will be reflected on the toll settings page.

There will be technology in the Express Lanes that will alert law enforcement if a Peach Pass customer has designated their Peach Pass sticker tag in “non-toll” mode.  If law enforcement sees less than three people in the vehicle, the vehicle will be pulled over and fined for an occupancy violation ($75 for the first offense plus court fees) just as law enforcement does on the HOV lanes today. In addition, the motorists will receive a violation notice in the mail from the State Road and Tollway Authority for $25 plus the amount of the toll.

Motorists will be able to  set up a Peach Pass account and receive their Peach Pass transponder by:

• Visiting the project website www.peachpass.com
• Calling the Peach Pass Customer Service Center 1-855-PCH-PASS (724-7277)
• Opening your Peach Pass Account in person at a Peach Pass Customer Service Center

There are three Peach Pass Customer Service Center locations, which include:

Peach Pass Walk-up Center
State Road and Tollway Authority
47 Trinity Avenue, Ground Floor
Atlanta, GA  30334

Department of Driver Services
2211 Beaver Ruin Road
Norcross, GA  30071
Tuesday through Saturday (see the Department of Driver Services for normal business hours)

Department of Driver Services
310 Hurricane Shoals, NE
Lawrenceville, GA 30046
(Tuesday through Saturday (see the Department of Driver Services for normal business hours)

Your Peach Pass transponder is free. The first 300,000 Peach Passes will be issued at no charge. So you only have to set up your account with the required prepaid amount, nothing more.

You will need the following information to open your new Peach Pass Account:

• Name, address and a contact phone number
• Year, Color, Make, Model and License Plate number of vehicle(s) needing a Peach Pass
• An initial payment of $20 to open the account (can be in the form of credit/debit card, check, money order or cash at select Customer Service Center locations)
• A valid, active credit card or debit card for replenishment of your account

Yes.  Now available for iPhone©, iPad© and Android© (version 2.3 and higher) devices, the “Peach Pass GO!” mobile application, or “app” allows Peach Pass account holders to change toll mode and check account balances without having to go online or call the Peach Pass Customer Service Center.

Download the app:

iTunes App© Store

Android© Market

Log in to your account using the same user id and password established for online account management. If you have not established online account access, you’ll need to do so at www.myPeachPass.com. Select “Manage My Account” then the “Set Up Online Access” tab and follow the instructions using your account number and the last four digits of the primary phone number listed for your Peach Pass account.

Once you’ve logged in to your account, the Peach Pass GO! home page automatically displays your account balance and the last 10 transactions within a 30-day period.

SPECIAL NOTE: Each time the application is opened, a simple splash screen will ask you to “agree” that you are not using the application while you are driving. If you do not select “I AGREE,” the application will automatically shut down.

Currently, the Peach Pass GO! mobile app is compatible for  iPhone©, iPad© and Android© (version 2.3 and higher) devices.  We do plan to add other Smartphone platforms to the mobile app in the future. Continue to visit this website (www.peachpass.com) for updates to the mobile app (i.e. new functionality and/or added platforms).

To change your toll mode using the Peach Pass GO! Mobile app:
1. Download the app at no charge from the iTunes© App Store or Android© Market (version 2.3 and higher).
2. “Agree” that you are not operating a motor vehicle while using the app.  Note: If you do not select “I Agree,” the app will automatically shut down.
3. Log in to your account with same User ID and Password used for Peach Pass online account management.
4. Select the “Toll Settings” icon on the navigation bar at the bottom of the home page.
5. Highlight the vehicle for which you plan to change occupancy status (Toll/Non-Toll) and select “Change Toll Mode.”
6. Select the duration for your toll mode change, i.e., “4 hours,” “1 day,” “weekdays,” and “indefinite” (using military time).
7. Select beginning and ending date and time for your toll mode change.
8. Updated occupancy status will be reflected on the toll settings page.

Yes, MyPeachPass.com requires that Java be installed on your computer.

Is Java free to download?

Yes, Java is free to download. Get the latest version at http://java.com

A "500 Internal Server Error" means that you may need Java. Java is free to download and you can find the latest version at http://java.com.

What if I already have Java?

Check here to ensure that you have the recommended version of Java installed for your operating system.

NOTE: If you recently completed your Java software installation, you may need to restart your browser (close all browser windows and re-open) before verifying your installation.

If you have questions about setting up on line access or continue to experience problems during account set up, please contact the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

Yes. It will be possible to link multiple transponders to a single Peach Pass account - up to 10 transponders per one Peach Pass Personal Toll Account. However if you have a business and would like to receive more than ten transponders, please contact our Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).

Yes. Peach Pass will work on the I-85 Express Lanes and the GA 400 toll road.

Yes, your Cruise Card will work on the I-85 Express Lanes.

Drivers will be able to choose whether to use the existing general purpose lanes or pay for a more reliable trip in the Express Lanes.  Electronic message signs will display the toll for the I-85 Express Lanes prior to entering the lanes, giving drivers plenty of opportunity to decide if using the Express Lanes makes sense to them.  With 4 or more general purpose lanes on I-85, the vast majority of I-85 traffic will continue to use the general purpose lanes, which are free to use for all drivers.  However if you choose to use the Express Lanes or the all electronic lanes (“Cruise” lanes) on GA 400, you must be a registered Peach Pass customer.

Yes. If you have a Peach Pass Account, you can manage your account online by logging into your account at www.PeachPass.com and clicking on “Manage My Account.”  To access your account, you will need your account number and the last four digits of the primary phone number on your account. Your account number can be found on your statement.
If you opened your account prior to June 27, 2011 or you are a new customer, you will need to set up new online access to include a new password and username. You can enter your existing username to check availability, but it is not guaranteed.
If you have questions about setting up on line access, please contact the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277).